Deus CRM Light

Refund Policy

Effective date: 27 October 2026

1. General Provisions

1.1. This Refund Policy sets out the conditions and procedure for refunding money paid to IE "DeusCode" (an individual entrepreneur registered in the Republic of Kazakhstan, Almaty; the "Operator") for access to the DeusCRMLight (DCL) CRM system (the "Service"). This Policy forms an integral part of the Terms of Service.

1.2. To let you evaluate the Service before paying, we offer a free 7-day trial period with no bank card required. We recommend checking all the features you need during this period.

1.3. This Policy applies to all payments for the Solo and Business plans, including payments for additional users.

2. When Money Is Refunded

2.1. Money is refunded in one case only: the user has paid for a plan, but the plan has not been credited (has not been activated).

2.2. A plan is considered not credited if the payment was successfully completed with the payment provider, but the paid plan is not shown in the account and the account remains in the trial period or in read-only mode.

2.3. In all other cases, payments are not refunded, including where:

  • the user has changed their mind, has not used the Service or has not used it for the entire Paid Period;
  • the user has chosen the wrong plan or number of users;
  • the user disables renewal or deletes the account before the end of the Paid Period;
  • the account switches to read-only mode at the end of the Paid Period;
  • the account is suspended or blocked for a breach of the Terms of Service.

2.4. The rules in this section apply unless expressly provided otherwise by mandatory rules of law applicable to the user.

3. How to Submit a Request

Step 1. Check your account. Refresh the page, sign out and sign in again, and make sure the payment was made from the correct account. If the plan is still not shown, go to the next step.

Step 2. Write to info@deuscode.tech. We recommend using the subject line "Plan not credited".

Step 3. Include in your email:

  • the email address of your account in the Service;
  • the payment date;
  • the payment amount;
  • proof of payment: a receipt from the payment provider or bank.

Do not send your full bank card number, CVV/CVC code or other payment details: they are not needed to review your request. The information in your request is used only to review it, in accordance with the Privacy Policy.

Step 4. Wait for a response. The Operator reviews the request within 10 business days. If the information provided is insufficient, the Operator may request additional information; in that case, the review period runs from the date it is received.

4. Outcome of the Review

4.1. If it is confirmed that the payment was made but the plan was not credited, the Operator, at the user's choice, will either:

  • credit the paid plan; or
  • refund the amount paid using the same payment method.

4.2. The time it takes for a refund to reach the user depends on the payment provider and the user's bank. If a refund using the same method is not possible (for example, the card has been closed), the refund method is agreed with the user to the extent permitted by law.

4.3. The refund is made in the amount actually paid by the user. If currency conversion takes place during the refund, it is carried out under the rules of the payment provider and the user's bank.

4.4. If the claim is not confirmed, the Operator sends a reasoned response.

5. Disputes

If the user disagrees with the decision, the dispute is resolved in accordance with the Terms of Service: a claim is sent to info@deuscode.tech, a response is given within 10 business days, and the dispute may then be referred to the court at the Operator's location, unless otherwise provided by mandatory rules of law applicable to the user.

6. Contact

IE "DeusCode", Republic of Kazakhstan, Almaty, info@deuscode.tech. The Operator's details are provided in invoices and on request at info@deuscode.tech.